Terms and Conditions
Kasfah hajj is a travel agency and mainly focus on Hajj, Umrah and international tour services. We make arrangements with suppliers who provide travel services such as air travel, hotels, buses, sightseeing, vehicle, food & beverages or other activities included in, or offered in addition to, a hajj, Umrah and tour package. Kasfah hajj does not control, operate, own or manage any resort, hotel, camp, vehicle, cruise ship, restaurant or other supplier of services.
Estimated travel dates, hotel accommodations, trips itinerary, and service are subject to modification due to airline scheduling, hotel, traffic conditions and due to updates from the Ministry of Hajj and/or Ministry of Health in Saudi Arabia.
Kasfah hajj Imams and group leaders are to ensure that your Hajj/Umrah rituals are performed according to the Sunnah of the Prophet Muhammad (PBUH), and that you obtain a “Hajj Mabroor”. We are also here to minimize the difficulties that pilgrims will face during the Hajj/Umrah trip as well as making them steadfast towards the journey’s ultimate goal, a successful and accepted Hajj.
Kasfah hajj assumes no liability whatsoever if travel outside Canada for entry visa, airline boarder denial or entry denial at port of entry to which country that you intend to enter or transit through.
That typical information and travel documents, such as passports, visas and affidavits, that will be needed for each person for whom travel services are being purchased you must consult our Hajj, Umrah and Tour requirements.
That entry to another country may be refused even if the required information and travel documents are complete, and
That living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada;
That travel dates, Hotel accommodations, airlines, itinerary, scholars/imams traveling with group and services are subject to change due to airline scheduling, hotel, traffic conditions and Hijri Calendar as well as due to updates from the Ministry of Hajj or any unforeseen. However, our staff will keep you informed. Kindly, check our website frequently for any updates.
RESERVATION / PAYMENTS
Reservation is based on a ‘first come, first serve’.
All registering for Hajj/Umrah MUST BE completed through Kasfah hajj Booking System” only. We will not be responsible or liable for any application/payment that has completed through a third party.
Kasfah hajj pricing policy is mentioned in the website including the factor that the prices may be subject to change without earlier notice.
Your selected Hajj Or Umrah package may be modified subject to availability, included but not limited to: Mina & Arafa camps, room occupancy.
Know that the right is reserved by KASFAH HAJJ to reject/refuse any application at any time prior to the departure for any reason.
Kasfah hajj pricing policy is mentioned in the website including the factor that the prices may be subject to change without earlier notice.
Know that the right is reserved by KASFAH HAJJ to reject/refuse any application at any time prior to the departure for any reason.
CANCELLATION
Paid fees for Hajj or Umrah/tour packages are non-refundable and cannot be cancelled under any circumstances after payment is submitted to Hajj/Umrah Suppliers including Airlines, Ministry of Hajj and other Saudi hajj suppliers and if any cancellation allowed must be subject to regulations of the parties and entity involved.
Service agreements will be mitigation and cancel if:
Applicant conduct any action against Kasfah hajj that will affect its reputation, such as spreading false information, accusation, through any media platform or entitles. Searching or using Kasfah hajj pilgrims’ personal information’s for any use without permission from Kasfah hajj.
Acting violently, verbally of physically with any pilgrims, Kasfah hajj staff, locally or international or its partner.
PRICE, TAXES & FEES: I understand prices are per person in Canadian Dollars unless otherwise stated and are subject to availability at the time of booking. Pricing is based on the occupancy chosen. A non-refundable travel counselling fee is included in the package price. This contract permits price increases. The prices advertised are based on the costs of the suppliers at the time of booking. These costs are dependent on suppliers who provide travel services, rate of exchange and other factors and the price may increase due to a change in these fixed costs.
BILLING & PAYMENTS: I understand as a Traveler and/or parent/ guardian, I agree to provide Kasfah hajj with complete and accurate billing information at the time your account is created and to update this information within 10 days of any change. Such billing information includes but is not limited to your legal name, mailing address, and telephone number(s) and any applicable e-mail addresses. Providing false information shall be cause for immediate and permanent termination of your reservation.
SUPPLIERS: Kasfah hajj packages together services from Hajj/Umrah/tour operators and other suppliers of service [travel ticketing agencies, destination management companies, airlines, hotels, coach companies, ground operators, Mutaweefs, event planners and others] which, together, form the Hajj/Umrah/tour package you purchase, these are independent parties over which we exercise no direct control. Kasfah hajj shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, to you or your traveling companions or group members, resulting from the acts, omissions or negligence of any of these independent parties.
Services: Services, estimated dates, Hotel accommodations and itinerary are subject to modification/cancellation due to airline scheduling, hotel, traffic conditions and Hijri Calendar as well as due to updates in regulations from the Ministry of Hajj & Umrah and Saudi Ministry of Heath.
Vaccination policy: All pilgrims during their travel to KSA must provide prove showing that are fully vaccinated against:
a. Covid-19.
b. Meningitis (one dose of ACYW135 vaccine)
ACCOMMODATION: The hotel accommodation selected is your preferred selection and may be substituted or modified for a hotel within the same category, or from a higher category, at any time. Reasons for a modification in hotel accommodation may include, but are not limited to construction, change in hotel policy, change in services standards or overbooking.
DAMAGES:
I understand and acknowledge that I and my roommates collectively are responsible for any damages to the hotel room and common areas and that we will pay the cost of any damage regardless of how caused, will be the responsibility of the occupants of the room.
LIVING STANDARDS: Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.
INSURANCE: Travel insurance it’s a chose for every pilgrim/traveler, its recommended by Kasfah hajj and it is available for purchase. I understand it is the pilgrim and/or parent/guardians’ responsibility to purchase and review the terms and conditions of the travel insurance policy purchased. I understand that the travel insurance provider is the sole determiner for coverage and is an independent company which kasfah hajj does not control or manage and not responsible for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, to me, resulting from the acts, omissions or negligence of the insurance provider.
SAFETY OF THE TRAVELERS
KASFAH HAJJ will not have any liability in accordance to the things which are beyond its control like acts of terrorism, processions, remote areas exposure, any medical incurred, accidents, sickness or any other issue relating but not limited to the trains, airplanes, buses, vehicles, boats or other means of transportation being considered at that time of travel or as result of it; although KASFAH HAJJ will try to do its best regarding any emergency or unforeseen situations.
Baggage: Customers are responsible for their baggage, do not leave your luggage unattended, during any transfer situation. KASFAH HAJJ cannot be held responsible for baggage loss. The customer may file claims directly with his/her insurance provider if the customer has decided to purchase a travel insurance plan with the Hajj/Umrah or tour package.
DOCUMENTATION: Kasfah hajj requires that every pilgrim/passenger have a valid government issued a valid passport – in acceptable conditions, no damage or any condition that may prevent travel – when traveling out of their home country for Hajj/Umrah or tour. In certain cases, a visa may be required. Its pilgrim/passenger sole responsibility to verify with the consulate or embassy of the country of travel to ensure that you have all necessary travel documents. Please note that entry to another country may be refused even if the required information and travel documents are complete. Kasfah hajj will neither reimburse nor assume responsibility for any pilgrim/passenger denied boarding or refused passage or entrance to any destination for any reason. It is the sole responsibility of the pilgrim/passenger to ensure proper and valid documentation, visa requirements and boarding requirements, especially if the passport is not a regular Canadian passport.
PASSENGER CONDUCT: Every pilgrim/passenger whether an adult or if under the age of eighteen [18] a parent or guardian, must review, accept and sign Kasfah hajj Waiver & Release Agreement form agreeing to the tour rules.
FORCE MAJEURE:
Kasfah hajj shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your travelling companions or group members resulting from a Force Majeure, that is an event beyond our or a supplier’s reasonable control including, but not limited to, acts of nature, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, illnesses and diseases outbreaks, embargoes, floods, war, acts of war (whether war be declared or not), acts of terrorism, insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, acts of God or acts or restraints imposed by government authorities, embargoes, omissions or delays in acting by any governmental authority, entry denial or boarding denial due to any reason such as missing right documentations for travel, visa or services cancellation for any above-mentioned reasons or others or the other party.
(B). Kasfah hajj shall not be liable for any financial obligation due to any heath issue that may result in/or require medication, hospitalization, or quarantine requirement due to Coronavirus or any other illness, including medical, hotel and transportation or travel interruption/change in travel dates expenses. Kasfah hajj strongly advises pilgrims and travelers to search and purchase his/her own travel insurance plan independently so that his/her needs will be covered if any of the situations mentioned above occur.
By receiving your online application that is means” you have read and agree to Kasfah hajj Terms and Conditions “
Note: if you are less than 18 years old you must also have a parent/guardian signature.
I have read and agree to Kasfah hajj Terms and Conditions and email a copy of their ID to info@kasfahhajj.com with the following info please:
Parent/Guardian Name (Please Print) …………………………………………………………… Relationship……………………
Phone #………………………………. Passport # ……………………………………………….…………Date ………………………….